Refund and Returns Policy

THIS IS A NEW START-UP & WE MAKE HOMEMADE HERBAL HAIR OIL.

IF YOU HAVE ANY COMPLAINTS OR QUERIES PLEASE CONTACT: EMAIL ID – info@myherbalhabits.com

 

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Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received wrong or expired product(s).

UNDER WHAT CONDITIONS CAN I RETURN/ REPLACE MY PRODUCT?

  • Wrong product delivered
  • Expired product delivered
  • Damaged product delivered – Physical damage/ tampered product or packaging
  • Incomplete order – missing products

UNDER WHAT CONDITIONS RETURN/ REPLACEMENT REQUESTS WILL NOT BE ACCEPTED?

  • Opened/ used/ altered products.
  • Original packaging (labels, etc.) missing.
  • The return/ replacement request is generated after 7 days from the date of delivery.
  • The damaged/ missing product is reported after 2 days from the date of delivery.

CAN I CANCEL MY ORDER?

Please call us on +91 8222006090 (Mon – Fri – 9 am to 6 pm), and we will help you in cancelling the order.

**Herbal Habits reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.

Note – Orders can be only cancelled till the status is “Ready to Ship”.

HOW WILL I RECEIVE THE REFUND FOR MY CANCELLED OR RETURNED PRODUCT?

In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 7 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.

HOW LONG DOES IT TAKE TO RECEIVE A REFUND FOR A CANCELLED ORDER OR RETURNED PRODUCT?

We will process your refund within 7 business days incase of cancellation of an order.In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up.

HOW ARE RETURNS PROCESSED?

To return your product, you should mail your product to: info@myherbalhabits.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

NEED HELP?

Contact us at info@myherbalhabits.com for questions related to refunds and returns.